Introduction to Tangbuy Jordan Sneaker After-Sales ServiceTangbuy, a leading cross-border e-commerce platform, offers a unique service for customers seeking to purchase Jordan sneakers. To enhance the after-sales service experience, Tangbuy has implemented a spreadsheet system that streamlines the process of handling customer issues and inquiries related to their Jordan sneakers.Utilizing Tangbuy Spreadsheet for Service OptimizationThe Tangbuy spreadsheet is a powerful tool that allows for the organization and tracking of after-sales service requests. By recording essential details such as the time of the售后申请, a detailed description of the problem, the current status of the issue, proposed solutions, and customer feedback, Tangbuy ensures that each case is handled efficiently and effectively.Key Elements Recorded in the SpreadsheetEach entry in the Tangbuy spreadsheet includes:The exact time the after-sales service request was submitted.A comprehensive description of the issue or concern raised by the customer.The current progress in resolving the issue, including any steps taken and the status of the resolution.The proposed solution to the problem, which may involve replacement, repair, or a refund.Customer feedback on the resolution, which helps Tangbuy to gauge satisfaction and make improvements where necessary.Establishing a售后跟踪表Tangbuy has established a dedicated after-sales tracking table within the spreadsheet. This table serves as a central repository for all after-sales service requests, making it easier for the team to monitor and manage cases in real-time.Setting Up Time Limit RemindersTo ensure that customer issues are resolved promptly, Tangbuy has set up time limit reminders within the spreadsheet. These reminders alert the service team when a case is nearing its resolution deadline, ensuring that customers receive a timely response and resolution.Enhancing Service Quality and Customer SatisfactionBy leveraging the Tangbuy spreadsheet, the platform has been able to significantly improve the quality of its after-sales service. The systematic approach to tracking and resolving issues has led to higher customer satisfaction rates and a stronger reputation for reliability and efficiency in the cross-border e-commerce space.External ResourceFor more information on Tangbuy's services and how they can assist with your Jordan sneaker purchases, visit their official chat support at https://www.tangbuy.chat.